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what is going on ....

saskia03's Avatarsaskia03
Joined:
9 Nov 2010
Posts:
33
Location:
Belgravia
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ok .......... another note from me ................

what the heck is going on ............. either the site is down .... there is hardly anyone on .......... or you go into the chat room and the whole thing crashes on you

if the 'powers that be' are trying to shut it down slowly they are certainly going the right way .... fair enough they gave us the 'directing' room but how the heck are we supposed to use it when the site is down or no one on........

by the way 'powers that be' do the peeps that pay for 'extras' get refunded for the amount of time the site is non operational or they cant get logged on?

and no im not being negative just wondering 'what is going on'
 

 

Debs_did_Dallas's AvatarDebs_did_Dallas
Joined:
30 Dec 2005
Posts:
721
Location:
London luton airport
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Saskia site was on tonight ....tho there was only a few in chat .........maybe there still sorting probs out.....soz i missed you xxxx
 

 

admin's Avataradmin
Joined:
30 Mar 2004
Posts:
765
Location:
Grenoside
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Hi,

Our sincere apologies for the inconvenience of the problems from last night / this morning. A problem arose with the site server that our system admins resolved as soon as possible.

Outages are frustrating for us as well but we're doing our best to improve the service with redundancy so this won't happen again.
 

 

saskia03's Avatarsaskia03
Joined:
9 Nov 2010
Posts:
33
Location:
Belgravia
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thanks for the reply admin and also for taking on board that there are a few issues that need resolving

doing a nice job in a difficult time
x
 

 

monkfish's Avatarmonkfish
Joined:
29 Apr 2004
Posts:
244
Location:
Salisbury
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I'd also like to say apologies again, it is back up now, the outage was unacceptable, unfortunately its not possible for us to extend subscriptions across the board for those that were inconvenienced, but if you were and have been paying please put in a support ticket with the title Upgrade, for those paying anually we will extend your upgrade for one week, we can't do this for monthly subscriptions, but we can add extras or extend extras for a month as our way of saying sorry for the issues.
 

 

saskia03's Avatarsaskia03
Joined:
9 Nov 2010
Posts:
33
Location:
Belgravia
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monkfish

thanks again i like i said before doing a good job in difficult times

hopefully we will all pull together and put the site back to the top where it def belongs
 
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